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Booking terms & conditions

UAB Pilni lagaminai trading as Travel Addicts Club (‘the Company’, “Tour operator”, “we”, “us” and “our”) company number 304428389 of registered address Didžioji g 11-12 Vilnius LT-01128, accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to trip arrangements booked by you with us and which we agree to make, provide or perform (as applicable) as part of our contract with you (“Traveller”, “Tourist”, “Customer”). All references in these conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated.

CONTRACTUAL OBLIGATIONS

  • The Contract
  • The contract is between the Tour operator and you (“UAB Pilni lagaminai” and “you” in these conditions), being any person travelling or intending to travel on a trip operated by us including any person who is added or substituted after booking. We both agree that Lithuanian law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Court of Lithuania only. No employee of the Company other than a director has authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.
    1. Tour operator shall undertake:
      1. To organise a tourist trip for the traveller(-s) according to the program specified in a catalogue or other tour describing material, or, if the tour program specified in a catalogue or other tour describing material has been amended before the signing of this contract, according to the modified program. Catalogue or other tour describing material or modified program, “Travel information and advice”, basic terms and conditions for the carriage of passengers and luggage by charter, the rules of the particular air carrier and the description of the hotel are an integral annex to the contract. The latest and updated information is published on the tour operator’s website www.traveladdicts.lt.
      2. To inform about the cancellation of tour in writing if the minimum number of travellers is not reached at least:
        1. 20 days before the beginning of tour, if the tour duration is more than 6 days;
        2. 7 days before the beginning of tour, if the tour duration is between 2 and 6 days;
        3. 48 hours before the beginning of tour, if the tour duration is less than 2 days.

The minimum number of travellers of a group tour is 6 persons. If the other minimum number of travellers, indicated in the annexes to the trip description, is specified, the latter shall be valid.

  1. To provide the traveller in writing with necessary receipts, coupons, tickets, accurate and non-misleading information about the planned departure date and registration term, if applicable, as well as planned waiting time at intermediate stops, transport connections and arrival in the same for as contract conclusion or other form selected by the traveller; border procedures and visa procedures for the countries where the traveller arrives, epidemiological status, immunoprophylaxis requirements to be met during a trip for the countries where the traveller arrives.
  2. To provide general information on the passport and visa requirements of the travel country, including the approximate duration of the visa issuance process and information on health formalities (information on the epidemiological status in the countries of destination, mandatory and recommended preventive measures, information on procedure of health insurance registration) or provide links to the named information. Information or links to official websites containing such information shall be posted on the tour operator’s website www.traveladdicts.lt and / or in Annexes to this Contract.
  3. To provide information on the health, life, missed travel risks and other insurances before signing the Contract.
  4. Ensure that all the services specified in the Contract are provided to the Traveller(s), respecting the Traveller’s legitimate expectations, whether those services are to be provided by the tour operator itself or by other tourism services providers.
  5. If possible, to provide the Traveller before the trip, and if there is no such possibility, at the beginning of the trip, in writing: a phone number that he/she could call in an emergency or information that would help him/her contact the tour operator. If minors go on a trip, to provide parents or carers with information that will allow them to contact the child or the responsible person directly at the child’s location.
  6. To use personal data provided by the Traveller(s) only for clearing travel documents and booking of travel services. The tour operator shall be entitled to transfer this data to travel sales agents and/or contractual partners for the proper execution of Contract. The tour operator shall be entitled to obtain the personal data provided by the Traveller(s) from travel sales agents (contractual representatives) and/or contractual partners. Upon signing the present Contract, the Traveller gives the tour operator an irrevocable consent concerning the processing of personal data and their transfer to third parties to implement the obligations set forth in this clause. In other cases, the personal data of the Traveller(s) may be transferred to third parties under the procedure of applicable legislation only. If the Traveller(s) has (have) given his/her (their) consent, personal data may also be collected and used for the purpose of the Travel Addicts loyalty program and sending information about Travel Addicts trips.
  7. To provide the Traveller in trouble with necessary assistance without undue delay during the trip and in case of force majeure circumstances:
    1. to provide the respective information about health care services, local state authorities and consular assistance;
    2. to help the traveller to use mobile communication devices;
    3. to help and find the alternative travel services.
  1. In this Contract, a Traveller is a natural person who has concluded a Contract with the tour operator or any natural person(s) on whose behalf the contracting party buys an organized tourist trip and assumes all rights and obligations under the Contract (other beneficiaries) or any natural person to whom the contracting party or any beneficiary transfers his right to travel.
  2. The Traveller(s) shall undertake:
    1. When concluding a Contract for a trip, if more than 60 days remain before the beginning of the trip, pay administrative fee of 10 percent of the total price per person for the creation and servicing of a travel booking that is included into the total price, and pay the balance no later than within 60 days before departure. When concluding a Contract for the trip, if less than 60 days remain before the trip, pay the full price for the trip immediately. If a Traveller refuses to travel, the administrative fee paid by him/her is considered as remuneration to the tour operator for the creation and servicing of the travel order and is not refunded to the Traveller in the cases specified in clause 2.2 of this Contract. During the campaigns announced by the tour operator, another procedure for payment may be set for services and the Traveller must comply with it. After signing a contract for an organized tour, the Traveller can pay for the trip directly to the tour operator. A Traveller must transfer the money to the account of the tour operator, specifying the travel order number, surname, travel direction and date of travel. When purchasing a trip by instalments, the Traveller must comply with the relevant payment procedure provided for in the Contract.
    2. To provide all information and documents required by the tour operator to complete this Contract; to arrive on time on the specified primary and departure places indicated by the travel guide (if the travel guide`s service is provided for in the Contract), including intermediate ones; to follow the operator`s instructions regarding the execution of the trip or its separate parts; to follow public order, rules for international carriage of passengers, the procedure for the carriage of luggage and the quantity, number and prohibition of imported goods. To follow the instructions of the border and customs services. When travelling with minor children, the Traveller must follow the requirements of the description of the procedure of the child’s temporary departure to foreign countries not belonging to the Schengen area approved by the Government of the Republic of Lithuania.
    3. To cover any damage caused during the trip (damage to hotel inventory, vehicles, etc.). If a minor causes the damage, the responsible person must cover all damages. If the Traveller admits the fault and agrees to compensate the damage, it must be compensated on the spot. If the Traveller does not admit the fault, the tour operator has the right to recover damages in accordance with the procedure established by legal acts of the Republic of Lithuania. A Traveller is not required to compensate for the damage caused by force majeure.
  3. Disabled persons and persons with reduced mobility are advised, during a pre-contractual relationship, to ascertain directly with the tour operator whether a particular hotel and the facilities surrounding the hotel will provide appropriate conditions for recreation and are adapted for disabled persons.
  4. The Traveller, the main party of this Contract, must inform other travellers – the beneficiaries that the tourist trip is organized only under the conditions specified in this Contract, all travellers must comply with all terms and conditions of the Contract and the traveller must submit them with all information sent by the tour operator after contract conclusion.

RIGHT TO WITHDRAW FROM THE CONTRACT

    1. Traveller has the right to withdraw from the Contract at any time before the trip.
    2. If the traveller withdraws from the Contract, the tour operator may require the traveller to pay the reasonable contract cancellation fee set forth in the contract. The parties agree that the amount of the loss due to the Contract cancellation by Traveller, depending on the time of the cancellation, is the following: 
Time of termination of the Contract
more than 60 days before the tour start10% advance payment is non refundable for the Traveller
59-35 days before the tour start25%
34-22 days before the tour start date75%
21-0 days before the tour start day100%
  1. The traveller is entitled to terminate the contract and do not pay the contract cancellation fee in the following cases:
    1. if the tour operator amends the travel terms and conditions before the trip and the traveller does not agree with amendments of contractual terms and conditions proposed by tour operator within the reasonable period determined by the tour operator, when:
      1. the tour operator is forced to amend any of the main travel services and (or) peculiarities essentially before the trip;
      2. the tour operator cannot fulfil the special traveller requirements set forth in the contract;
      3. The tour operator proposes to increase the travel price by more than 8 percent in accordance with Article 6.7521 of the Civil Code of the Republic of Lithuania (hereinafter – Civil Code).
    2. if the contract cannot be executed due to disadvantages specified by the traveller and the tour operator fails to eliminate the disadvantages within the reasonable period determined by the traveller. In cases specified in Part 3 Article 6.7521 of the Civil Code, the traveller may request to reduce the travel price or compensate the material and nonmaterial damage;
    3. if force majeure circumstances appear in the travel destination or nearby, due to which the travel execution or delivery of travellers to destination is not possible. In such a case, the traveller is entitled to request to compensate money paid for the travel, but he/she is not entitled to receive additional damages.
  2. The tour operator has the right to withdraw from the Contract before the trip, refund all paid amounts to the traveller and compensate the damage of the traveller, except the cases specified in Item 2.5.
  3. If the tour operator terminates the contract, the traveller‘s damage is not compensated in the following cases:
    1. the number of travellers is less than the minimum number of traveller specified in Item 1.2.2 and the traveller has been informed about it under the procedure set forth in Item 1.2.2;
    2. the tour operator cannot execute the contract due to force majeure and it informs the traveller about contract termination immediately and before the trip.
  4. When the tour operator or travel agent incurs an obligation to return all or part of the money paid for the trip to the Traveller, the money is refunded to the account specified by the Traveller within 14 days from the date of termination of the Contract.

AMENDMENT OF CONTRACT PRICE AND TERMS AND CONDITIONS

      1. After the conclusion of contract, the tour operator has the right to increase the cost of the trip. The tour operator shall inform the Traveller on a durable medium of the price increase in a clear and understandable manner at least 20 days before the start of the trip, indicating the reasons for the price increase and the calculation method of price increase. If the increase in the price of the trip exceeds 8 percent of the final cost of the trip, the Traveller has the right to terminate the contract or to choose an alternative trip offered by the tour operator.
      2. An increase in the cost of trip is only possible if it is directly caused by changes in: the cost of tourist transporting due to the cost of fuel or other energy sources; the size of the services included in the contract, the associated fees or charges (e.g. tourist fees, airport fees, etc.) applied by third parties not directly involved in the trip; exchange rate of the currency involved in the trip.
      3. After the conclusion of contract, the Traveller shall have the right to demand a reduction in the cost of travel in the following cases: reduction of the costs specified in clause 3.2 of the contract after conclusion of the contract, but before the start of the trip; improper performance of the contract, unless the tour operator proves that the contract is executed incorrectly due to the fault of the Traveller; the alternative services offered result in a lower quality of the trips than it is specified in the contract; if the tour operator cannot reasonably offer alternative services or the Traveller refuses them according to the Civil code 6.754 (5); if, due to the deficiencies specified by the Traveller, the contract cannot be continued, and the tour operator does not remedy the deficiencies within a reasonable period determined by the tourist. If the cost of the trip is reduced, the tour operator shall have the right to deduct the actual administrative costs from the amount refundable to the Traveller. At the request of the Traveller, the organiser must provide a justification for such administrative costs.
      4. The tour operator before the start of the trip has the right to unilaterally modify other terms and conditions of the contract only if all the following conditions are met: the amendments are not substantial; the tour operator has provided the Traveller with information on the changes on a durable medium in the form requested by the tourist in a clear and understandable manner. The tour operator shall, without unjustified delay on a durable medium, provide the Traveller in a clear and understandable manner information on: the proposed changes to the contract; a reasonable time limit for the Traveller to inform the tour operator on his/her decision; the consequences, if the Tourist does not respond within the time limit set by the tour operator; the alternative trip and its price, if any such trip is offered. The Traveller has the right by own choice to accept, within a reasonable time limit specified by the tour operator, the changes to the terms of the contract proposed by the tour operator or to terminate the contract without paying the termination fee. After the Traveller terminates the contract, the tour operator may offer the tourist another trip of equivalent or higher quality. If he changes in the contract or alternative travel result in a decrease in the quality or cost of the trip, the Traveller is entitled to claim a refund of the difference in the reduced price.
      5. After the conclusion of the contract, any clause of the contract may be amended by written agreement of both parties.

CHANGE OF THE CONTRACTING PARTIES

      1. Any Traveller of this Contract is entitled to transfer his/her right to travel to a third party (taking the trip), who will acquire all the rights and obligations of the Traveller under the contract, at least 7 days before the start of the trip and after reasonable notification of the tour operator.
      2. In cases where such transfer is contrary to the rules of the person assisting the tour operator (i.e., if during the time remaining before the beginning of the trip it is not allowed to book a seat in a vehicle, hotel and (or) obtain a visa on behalf of a new person), the amendment of the contracting party (partise) is not possible.
      3. Such transfer must be executed under the Contract that complies with the requirements of the Civil Code with the third person, taking the trip. The person taking the trip, having concluded the Contract, or the Traveller, who has transferred the trip, must notify the tour operator in writing thereof and transfer the information and documents necessary for the proper execution of this Contract with regard to the person taking the trip. The Traveller transferring the trip and the third party (taking the trip) are solely liable to the tour operator for paying the travel costs and expenses associated with the transfer of the right to travel. The Parties agree that the cost of travel transfer is at least EUR 50 per person, if this transfer is possible. In cases where the transfer is possible, but the person whose assistance the tour operator uses has fixed the appropriate fee, the transfer may be made only after the relevant fee has been paid by the Traveller(s). On Traveller`s request, the tour operator must provide an estimate of extra costs for the change of contract parties. If the transfer is not possible due to the reasons mentioned in clause 4.2 above or for other reasons, the Traveller has the right to terminate the Contract by paying the cancellation fee provided for in clause 2.2.
      4. The Traveller transferring the right to the trip and the other person shall be jointly and severally liable to the tour operator for the payment of the trip price and the costs associated with the transfer of the right to the trip.
  • TRAVEL AMENDMENT
      1. A confirmed group tour departure booking can be changed or transferred free of charge to a different departure date or trip, up to 60 days prior to departure, subject to the conditions below. A 50 EUR per booking admin fee applies to any changes and transfers made to non-group, self-guided or tailor made holidays up to 60 days before departure. Thereafter all changes will be treated as cancellations and subject to the cancellation charges provided in clause 2.2. Changes are subject to availability and are limited to one transfer during the lifetime of your booking. It is not possible to rebook back onto the original departure once you have either transferred or cancelled your booking. You can request a credit voucher for the amount paid in respect of any cancelled booking, less any non-refundable charges incurred by us or imposed by our suppliers. This must be redeemed within 12 months of issue against a new booking. No further credit vouchers can be requested against the new booking. The voucher cannot be exchanged for cash. No cash refund will be provided if the cost of the new booking is less than the value of the credit voucher.

LIABILITY FOR IMPROPER EXECUTION OF THE CONTRACT

    1. The tour operator shall be liable for any technical defects of the booking system that occurred due to its fault during contract conclusion and any errors made during the booking process. The liability is not applicable when the booking errors occurred due to the fault of traveller or force majeure circumstances.
    2. The tour operator must provide the traveller in trouble with necessary assistance specified in Item 1.2.7 of the Contract without undue delay.
    3. If the traveller requires assistance for reasons arising from deliberate acts or negligence on the part of the traveller, the tour operator is entitled the charge for provisions of such assistance. The charge amount cannot exceed the actual costs incurred by the tour operator.
    4. The traveller must inform the tour operator about any case of contract non-execution or improper execution noticed during the travel without undue delay by the contact details specified herein and provide the reasonable period to correct the defects. If the defects have to be corrected immediately, the traveller is not required to specify the period.
    5. If the services specified in the contract are not provided according to contract conditions, the tour operator must correct the defects specified by the traveller within the reasonable period, except when it is not possible and this would result in disproportionate costs, taking into account the extent of the defects and the value of the services provided improperly in the contract. 
    6. If the tour operator fails to correct the defects due to the reasons specified in Item 6.5 of the contract, the traveller is entitled to require the compensation of material and non-material damage without undue delay.
    7. If the tour operator fails to correct the defects not due to the reasons specified in Item 6.5 of the contract, the traveller may correct them by himself/herself and claim the necessary expenses.
    8. If the tour operator is not able to provide a large amount of services according to the contract or the service of traveller‘s return to place of departure is not provided as agreed, the tour operator must offer the alternative services to the traveller without additional costs and the quality of these services would be equivalent to or higher than the quality indicated in the contract in order to be able to continue the trip, if possible. When the offered alternatives make the trip quality lower than indicated in the contract, the tour operator must reduce the travel price accordingly.
    9. If the offered alternatives are not similar to the services agreed in the contract or if the price reduction is inadequate, the traveller can refuse them.
    10. If the insufficient compliance essentially affects the performance of the trip and the tour operator fails to correct the situation within the reasonable period determined by the traveller, the traveller can terminate the contract without paying the contract cancellation fee and require to reduce the price and (or) compensate the material and non-material damage.
    11. If it is not possible to offer the alternatives or the traveller refuses the offered alternatives in accordance with Item 6.9, the traveller is entitled to price reduction and (or) compensation of material and non-material damage without termination of contract.
    12. If the trip includes passenger transport service, the tour operator must ensure the return of traveller to initial place of departure by equivalent transport means or transportation to another location agreed by the traveller without additional pay, as well as refund the traveller for non-provided services in cases specified in Items 6.9 – 6.11 of the contract.
    13. If the tour operator can not guarantee the return of a traveller as provided for in the contract due to force majeure, the tour operator must pay the costs for the necessary accommodation, the category of which is equivalent to specified in the contract, if possible, for the period of force majeure circumstances but no more than three nights for each traveller, except the cases, when the laws of legislation of the European Union specifies longer period (for instance, for limited mobility and their accompanying persons, pregnant woman and minors, as well as persons requiring special medical assistance, if the traveller informs the tour operator about his/her special needs no less than 48 hours before the trip).
    14. The traveller is entitled to require to pay the material and non-material damage without undue delay in the following cases:
      1. if the contract cannot be executed due to defects specified by the traveller and the tour operator fails to eliminate the defects within the reasonable period specified by the traveller;
      2. if the tour operator cannot offer the alternative services for good reasons or the traveller refuses them in accordance with Item 6.9 of the contract;
      3. in other cases specified in the Civil Code.
    15. The tour operator is not liable for improper execution of the contract, if the tour operator proves the contract was improperly executed due to:
      1. the fault of traveller;
      2. the fault of third part ot related to service provision under the contract and it was not possible to foresee or avoid such damage;
      3. force majeure.
    16. If the damage, except the damage due to death, health injury of the traveller, intentional damage or damage caused by gross negligence, is made to the traveller during execution of services provided in the contract, but this service is not provided by the tour operator, the liability of tour operator for such damage can be limited for triple price of the travel.
    17. The right of the traveller to receive the damage compensation or right to priced reduction do not affect the rights of passengers in accordance with Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (OL 2004 L 046, p. 1), Regulation (EC) No. 1371/2007 of the European Parliament and of the Council on rail passengers; rights and obligations (OL 2007 L 315, p. 14), Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents (OL 2009 L 131, p. 24), Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No. 2006/2004 (OL 2010 L 334, p. 1), Regulation (EU) No. 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No. 2006/2004 (OL 2011 L 55, p. 1), as well as in accordance with international conventions.
    18. The damage compensation paid by the tour operator or price reduction of the tour operator according to Item 6.14 of the contract and the damage compensation or price reduction paid to the traveller according to European Union legislation and international conventions specified in Item 6.17 are deducted from each other in order to avoid double damage compensation.
    19. The material and non-material damage incurred by the traveller is compensated under the procedure set forth by the Civil Code.
    20. You agree to accept the authority and decisions of our employees, Travel Addicts Club Leaders and agents whilst on trip with us. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, a ferry staff or hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the Tour operator) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense. Where you are excluded, we will have no further responsibility towards you (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, we may make such arrangements we see fit and recover the costs thereof from you. If you commit an illegal act (including, for example, causing any damage) you may be excluded from the trip and we shall cease to have responsibility to/for you as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made directly to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises. If you have any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed trip and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your trip or the trip arrangements of any other person in your party develops after your booking has been confirmed.

GENERAL TERMS AND CONDITIONS

      1. The Traveller`s rights are protected by the Civil Code, the Law on the Protection of Consumer Rights, the Law on Advertising, the Law on Tourism and other laws and sub statutory legal acts, as well as the present Contract.
      2. In the event of a conflict or dissatisfaction with the improper performance or nonperformance of this contract during the trip, claims must be submitted immediately (without reasonable delay) in writing or on a durable medium to the representative of the tour operator or the tour manager or, in the absence thereof – to the tour operator.
      3. Where the contract is concluded through a travel sales agent, the Traveller may submit notices, requests or claims directly to the travel sales agent, who shall transmit the notices, requests or claims to the tour operator without unreasonable delay. When the travel sales agent receives notices, requests or claims from the Traveller, they shall be deemed to have been received by the tour operator. 
      4. The tour operator must examine the Traveller’s application free of charge and, if the tour operator does not agree with the Traveller’s requirements, must provide the Traveller with a detailed written reasoned reply no later than 14 days after receiving the Traveller’s application. At the request of the Traveller, the tour operator must provide the Traveller with documents or other evidence justifying the tour operator’s response.
      5. Internal procedure for the examination of claims by the tour operator:
        1. Claims made by the Traveller during the trip are settled locally by communicating with the representative of the tour operator, and no written reply to the said claims is submitted to the Traveller.
        2. In the event of failure to resolve the conflict locally, the Traveller can submit claims to the tour operator in writing by e-mail info@traveladdicts.lt within three months from the date on which the Traveller became aware or should have become aware of the violation of his/her rights or legitimate interests.
        3. A written claim signed by the Traveller or his/her representative must contain: the Traveller’s name and surname, contact details (telephone number, address and / or email address), date of the trip, destination, contract number, circumstances of the situation and supporting documents and evidence. If the claim is submitted by a person authorised by the Traveller, he/she must also submit documents confirming the Traveller’s representation.
        4. Upon receipt, review of the claim and observation of certain deficiencies, he/she has the right to request the Traveller to supply the missing information, documents or evidence by informing the Traveller or the person authorised by the Traveller in writing. In this case, the 14-day time limit for the submission of a written reply from the tour operator shall be calculated from the date of receipt of the correction of the deficiencies indicated.
        5. The tour operator shall have the right to extend the time limit for the examination of the claim by informing the Traveller in writing if, for objective reasons, it is unable to examine the claim submitted and give a reasoned written reply to the claim within 14 days of the scheduled time limit.
        6. The disputes concerning improper execution or non-execution of a Contract must be settled by the State Consumer Rights Protection Service at Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, fax (8 5) 279 1466, website www.vvtat.lt in accordance with the procedure established by the Law on Consumer Protection of the Republic of Lithuania. The application can be submitted electronically via EGS platform http://ec.europa.eu/odr/.
        7. Subsequent to the signature of this Contract, the substantive amendments to the Contract terms (the main part and the price of the agreed services) are possible only by written agreement of both parties.
        8. The Contract is made in two copies – one for the tour operator and one for Traveller(s). All copies have the same legal force.

PROTECTION OF PERSONAL DATA

    1. Providing travel services, the Tour Operator, as a data manager, collects and processes personal data of the tourist and people travelling with him (her), provided at the time of signing the contract, as well as other data relating to the provision of travel services. These data are subject to processing on the basis of the conclusion and performance of the contract, also when fulfilling the requirements of legal acts applicable to the Tour Operator and the provision of travel services. In case of refusal to provide such data, the Tour Operator has the right to withdraw the conclusion of the contract.
    2. The Tour Operator processes the data in the manner prescribed by legislation, or to the extent necessary to achieve the processing objectives. The data may be transferred to the group of the enterprises of Tour Operator, as well as to partners, service providers or other third parties to the extent necessary to fulfil the contract or legal obligations of the Tour Operator, including the transfer of data to third countries outside the European Economic Area, in which the lower requirements may be applied to the data. The Tour Operator makes reasonable efforts to ensure proper measures for data protection.
    3. The tourist has the right to require that the Tour Operator allows to get acquainted with his (her) personal data being processed and, in order to correct or delete it, or restrict data processing, has the right not to agree that the data to be processed, also has the right to data portability and the right to provide appeal to the control institution.
    4. A tourist, providing personal data of other tourists, including personal data of children and (or) data of special categories, confirms that the person or his (her) legal representative (for example, one of the parents, tutors) agrees to the provision and processing of data, also undertakes to provide them with the information specified in this contract, as well as in the Privacy Policy, officially published by the Tour Operator. Contact information of this (these) person (s):


More detailed information on the processing of personal data, the rights of the data subject and the procedure for their implementation can be found in the Privacy Policy, officially published by the Tour Operator on the www.traveladdicts.lt, in the “Legal” section or You can contact the Tour Operator official by email dataprivacy@traveladdicts.lt for protection of personal data.The Tour Operator has the right to contact the person by the specified phone number or email address in order to ensure that such consent was provided.

The signing of the Contract does not guarantee that the reservation will be confirmed to the hotel selected by the Traveller. If the reservation is not confirmed, a separate notice will inform the Traveller. If the reservation is not confirmed, the signed contract for accommodation in a particular hotel is no longer valid. A Traveller has the right to choose an alternative travel option by concluding a new Contract with the tour operator. If the Traveller refuses to conclude a new Contract, the tour operator must return the money paid by the Traveller for the Contract that has been cancelled. The citizens of foreign countries without visa-free travel agreement with the Republic of Lithuania who purchased a travel when the departure / return is from / to Lithuania require multiple (Schengen or national) visa valid for the period of travel (more information is provided at the website www.migracija.lt).

The present provisions of the organised tourist trip contract are binding the tour operator and all travellers. The Traveller confirms that he/she has fully understood the Contract submitted and understood all its provisions, as well as informed other travellers – beneficiaries that the tourist trip is organised only under the conditions specified in this Contract and all travellers must comply with all terms of the Contract.

Annexes of the contract: information and advice for travellers; travel description; program or other travel describing material / link to electronic document; general conditions for passengers and carriage. The traveller is informed about the tour operator’s website www.traveladdicts.lt, which contains travel related information and the aforementioned contract annexes. The traveller confirms that he considers such information to be appropriate and acceptable. The annexes of the contract contain all travel related information: information on accommodation and means of transport, travel services, travel route, place of departure and arrival, time, places to visit, their epidemiological status, immunoprophylaxis requirements, currency exchange, procedure of the state border crossing and visa obtaining, restrictions on the entry of goods, information allowing direct contact with the child or the responsible person at the child’s place (in the case of minors travelling alone), tour operator or travel agency, his/her telephone number and other contact details.

The traveller is aware that after having made a partial or full payment for the services ordered under the present contract, he/she confirms that he/she is familiar with and agrees to these terms and conditions that are also published on the tour operator‘s website www.traveladdicts.lt.