FORM OF STANDARD INFORMATION PROVISION IN CASE OF ORGANISED TOUR AGREEMENT
Key rights under the Package Travel and Linked Travel Arrangements Regulations
The traveller must obtain all necessary information about the organised tour prior to conclusion of organised tour agreement.
– The tour operator is liable for proper provision of all travel services included in the Agreement.
– The emergency phone number or contact centre details must be provided to the traveller he/she can use to contact the tour operator or travel agent.
– The traveller can transfer the organised tour to another person by duly notice; it may result in additional costs.
– The price of organised tour can be increased in case of the present circumstances only:
- increase of specific costs (increased traveller transportation price due to fuel or other energy sources costs; the change of taxes or charges related to the services included in agreement and applied by third persons who are not directly involved in execution of organised tour; the change of currency exchange rate related to organised tour);
- such possibility of specific cost increase is clearly provided in agreement;
- the traveller is informed about it within at least 20 days before the start of organised tour.
– If the price increases more than 8 % of the total price of the organised tour, the traveller can terminate the agreement. When the tour operator reserves the right to increase the price, the traveller has a right to pay a lower price for the organised tour, if the respective costs are lower.
– The traveller can terminate the organised tour agreement without paying the agreement termination fee and fully return all paid amounts in case of any significant change in any essential elements of the organised tour, except the price. If the tour operator responsible for organised tour cancels the organised tour prior to the start of organised tour, the traveller has a right to return the paid money and right to damage compensation in certain cases.
– In exceptional circumstances the traveller can terminate the organised tour prior to the start of organised tour without paying the agreement termination fee, for instance, if there are serious security issues at the place of destination that may impact the organised tour.
– The traveller can terminate the organised tour agreement at any time prior to the start of organised tour by paying a proper and reasonable agreement termination fee.
– If the essential services of the organised tour cannot be provided as agreed prior to the start of the organised tour, the traveller must be offered with proper alternatives without additional costs. The traveller can terminate the organised tour agreement without paying the agreement termination fee if the services are not carried out according to agreement, it has a major impact on the performance of an organised tour and the tour operator fails to settle the issue.
– The traveller has a right to price reduction and (or) damage compensation, if the services of organised tour are not provided or provided improperly.
– The tour operator must provide assistance if the traveller faces difficulties.
– The amounts paid for the organised tour by the traveller will be returned in case of insolvency of the tour operator. If the tour operator becomes insolvent after the start of organised tour that includes the transport services, the repatriation of the traveller must be guaranteed.
– The traveller may apply to a competent institution – State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, email: tarnyba@vvtat.lt, ph. +370 5 262 6751, if it is refused to provide the services in case of UAB “Pilni lagaminai” insolvency.
Full details of the Package Travel and Linked Travel Arrangements Regulations can be found here:
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302